Sales and Evaluation Process

  • Your physician or therapist writes a referral to Custom Mobility
  • We schedule your appointment
  • Together, your support team identifies your goals
  • We gather necessary information
  • Your therapist/physician and one of our ATPs perform your evaluation
    • During this process, we note necessary measurements and discuss equipment options
  • After the evaluation, CMI requests a prescription for your equipment, as well as any, additional medical documents
  • CMI then obtains a quote, which detailing accurate pricing from the manufacturer of the needed equipment
  • Our Funding department compiles paperwork from prior approval
  • After everything is in order, we request prior approval
  • When we receive prior approval, we’ll provide you with a receipt of your deposit, if needed
  • Sometimes, our clients need an additional visit with their rehab. specialist
  • After everything has been organized, we order your equipment
  • Upon arrival, we assemble your equipment
  • Once your equipment is ready to go, we schedule your deliver and coordinate with your therapist, if necessary
  • You receive your mobility equipment!
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