Custom Mobility has been there for all of my son's equipment needs since the very first and very emotional wheelchair evaluation and each one since, choosing bah chairs, alternating air mattresses, replacing parts we'd used to the very end and then holding our hand planning a wheelchair modification. One time I was struggling with a wheelchair issue while at a doctor appt and spotted an unknown CM rep and he fixed it for me on the spot. Now we rely heavily on our Seating Specialist Rob. When others ask who our specialist is... their response is always "We love Rob!" Show Less
We rented an accessible van from Custom Mobility while we were in Florida and the service from start to finish was excellent! LeeAnn set everything up for us an Dave, let me tell you, he went above and beyond with assisting us at the airport with both pick up and drop off. He was professional, friendly and very helpful. He made sure he was at the airport early so we did not have to wait at all. We have rented from other companies in the past and this company by far exceeds any of them! We will definitely be using their services again and making sure it is Dave who we work with. If you are looking for an accessible vehicle I’m the Tampa area contact Cistom Mobility and ask to work with Dave, you will be happy you did. Show Less
Once again, Custom Mobility has provided stellar, excellent, professional service. I was having a problem with a brand new chair which required a new battery. nd in this supply chain catastrophe, they were able to provide a new one for me to ensure my continued mobility independence. A definite shout out to Dennis, sales floor manager and Mike, mobility technical specialist in the workshop , for figuring out the problem and taking care of it immediately. I hope Custom Mobility recognizes the efforts of their entire staff through incentive rewards/bonuses. Navigating life with a disability becomes so much more accessible with staff like that of Custom Mobility. 10 star company. Thank you so much. Sandi Guida Show Less
Everyone at Custom Mobility have always gone above and beyond to help me with my wheelchair needs. They have put together an excellent service department. Dawn nd Dennis have always taken care of my service needs in a very professional and timely manner. From scheduling repairs in an emergency to ordering the correct parts that are needed to repair my wheelchair. English John and Chris have always done great repairs at my home on my wheelchairs and have gone that "extra step" when necessary. Greg, the seating specialist, has always evaluated me and listened to me for both my seating and for wheelchair replacement needs which has helped to keep me comfortable. I have never met Moe in service, but he has always been able to repair the cane holder that I keep on bending :-). I know that there are names that I have forgotten, so I also want to thank them for everything that have kept me "rolling" The people that I have mentioned by name are the ones that I deal with the most and I am sure that they sometimes get sick of me ( like me girlfriend does), but they continue to be pleasant ( just like my girlfriend ) so thank you and keep up the good work. Show Less
So glad I found Custom Mobility. They have helped me tremendously. They installed a lift so I could put my scooter in the back of my van. Got the scooter there lso. The people there are very nice and helpful. The showroom is very nice. There also is a nice big waiting room which, before the virus quarantine was always stocked with crackers, chips, water and coffee. Show Less
