I recently bought a new chair that clearly doesn't meet my needs regarding the front frame angle. My feet will not stay on the footrest. I tod the salesman Greg I didn't want a chair with front angle frame that's bends back in at a sharp angle. He assured me he would not order it like that. He lied. He ordered QS5x with an 85° front frame angle. 75° would have been the right choice of the 2 options and I would have kept it. The enclosed photo clearly shows a dramatic difference in the frame angle of current chair and new one I received. So problem could have been easily solved if they returned it at ordered it with a 75° front frame. Also, in 2018 GREG again made a mistake in ordering a short frame for some reason. Custom Mobility should have exchanged it with a standard frame like I was currently using on my Q2L. I was hesitant to call them out for the error. Ended up eating that cost never used the new Q2L because it was ordered wrong. A business is supposed to be geared towards customer satisfaction and service. So based on my last 2 experiences and unhelpful attitude Custom Mobility has to eat the 1 star review because they earned it. Also Custom Mobility will tack on things you don't need like armrests, anti tippers, and side guards and gladly bill your insurance. Salesman like GREG will knowingly deceive you and your insurance company on the order form. I counted numerous add-ons i didn't need or want that where added totaling almost 1000 dollars. No accountability nobody gets fired I understand mistakes. Custom Mobility however shows a real poor attitude and understanding of the people they serve. MOST RECENT after Greg ordered the QS5x wrong I had to get my insurance agent involved and Custom Mobility took the chair back and refunded the money. Custom Mobility sales manager Scott then banned me from any future sales and service. Retaliation for calling out Greg's mistakes. Custom Mobility policy is lifetime service if you buy from them however. Blaming the customer is a losing business practice. Unfair business practice as well. Thus i have to leave this review and report them to BBB. There are online vendors like Sportaid, DME hub, etc. Don't pay any attention to the owners response It's pure gaslighting the public to continue the FRAUD. It's not North Korea. We are allowed to speak openly and honesty about lived experiences involving shady businesses. Admitting you where wrong would be a more realistic approach and offering solutions to solve the problem is a better policy. š Show Less
By far the worst company. My Sons stander was picked up a week before Christmas it is now a couple of days before may and still no stander. I calld 2 weeks ago and was told someone would reach out me and it still hasn’t happened and this isn’t the first time! I’m over it Show Less
Rented a handicap accessible van from Custom Mobility while we were in the Tampa/Clearwater area. The van was in pristine condition and it was incredbly easy to work with Custom Mobility in setting up the reservations. Picking up the van from the airport with our contact, David, meeting us on a Saturday and then dropping it back off on a Tuesday afternoon was a breeze.Excellent customer service and it truly was a pleasure to work with the company. Show Less
So glad I found Custom Mobility. They have helped me tremendously. They installed a lift so I could put my scooter in the back of my van. Gt the scooter there also. The people there are very nice and helpful. The showroom is very nice. There also is a nice big waiting room which, before the virus quarantine was always stocked with crackers, chips, water and coffee. Show Less
