Rented a handicap accessible van from Custom Mobility while we were in the Tampa/Clearwater area. The van was in pristine condition and it was incredbly easy to work with Custom Mobility in setting up the reservations. Picking up the van from the airport with our contact, David, meeting us on a Saturday and then dropping it back off on a Tuesday afternoon was a breeze.Excellent customer service and it truly was a pleasure to work with the company. Show Less
I've been doing business with Custom Mobility for almost 3 years, and I remember, like it was yesterday, the day I walked into the buildig and met David. That experience has changed my business! In my business, compassion and care are currencies. I feel like David is that kinda currency for Custom Mobility. The extent he goes to help customers, not just me, is above "good customer service." It's that above and beyond stuff that comes au so natural! When I forget to schedule for a van, David remembers, when customers need a ride, David! When customers are in a situation, David! I can't say I know what David does for the company, but I know that whatever I need, that's vaguely associated, it's David, and I'm pretty sure the secret is out, the customers knows 😆 Not to be out done, every single employee I've had the pleasure to work with is just amazing, everyone! I also had the opportunity to meet the owner at their customer appreciation day. The personalized care and attention to detail were also evident. A few months later, I ran into him in the parking lot and was surprised as he addressed me by my name. I have worked in healthcare for over 27 years, and I can say, this company has perfected the highest quality of customer service. Show Less
David was amazing help with helping us to get a vehicle for my mom who is in a wheelchair. He was great with the instruction on how to use the van&perid; We were able to contact him 24/7 if we needed anything. It was delivered to us & picked up for us when our trip ended. We will be using this service for as long as my parents are able to Florida. Great Company & would recommend it anyone. :) Lisa Show Less
We can't say enough good things about Custom Mobility. We have used them for 3 years on Florida trips and they have been more than accommodating&perod; They make the check in process so easy, they are waiting right by as we arrived at the airport. David has always been the one to help us and he even puts the bags in. Smooth and simple from beginning to end. The van was very nice, side entry all electric. We will use them every single year as they have sincerely made our trips with our 9 year old daughter that much easier. Thank you for everything!!!! Show Less
So glad I found Custom Mobility. They have helped me tremendously. They installed a lift so I could put my scooter in the back of my van. Gt the scooter there also. The people there are very nice and helpful. The showroom is very nice. There also is a nice big waiting room which, before the virus quarantine was always stocked with crackers, chips, water and coffee. Show Less
