I called over a month ago and they said a ticket was put in for my husbands wheelchair repair… I tried several times to confirm the repair and each time... Read More he person named Greg said he couldn’t find the ticket. Now he wants to put in a new ticket and still will not verify that it will actually go through. It’s been the worst customer service experience I’ve ever had. I wouldn’t even give them one star if I could do that. Show Less
Call a different company. Don't waste your time here.
Edit: Changing my review to 2 star because they called me back... Read More t tell me about how my Doctor wouldn't answer the phone. Ok that's fine but this all started almost 2 months ago. I called them because I got my chair from them. I had a flat tire and they were old anyway so I wanted to get new tires. I tried to change them to some new tires I had here but I think they're the wrong size or I'm weak.
I was told they were out of stock or something and they'd call me back. Almost 3 weeks later I called them back to ask if they forgot about me. They returned the phone call and said they didn't forget it would be another week or so. A week later they call me back and gave me a quote and didn't realize I was already a customer and had insurance so he said ok I'll call back in a week. 2 weeks go by and I leave this review. Get a call the next day about how it's my Doctor fault. I would have paid out of pocket anyway if they were affordable. Trying to sell me tires $20 higher than an another site too not including shipping.
This place has been around for a long time. Very disappointed. Maybe it's the system or something but if it was my company I would have a script to find out all the info it took these guys a month to figure out. Even if we had the same outcome as today it would have been a month ago and I would have had 2 new tires from somewhere else by now. Show Less
We are so happy that we found this company while on vacation here in Florida!
My husband's wheelchair was hit by an electric scooter and... Read More brokethe crossbar support. When they ordered the part, they discovered that it was on backorder and wouldn't be here in time for us to go on our scheduled cruise so they welded a brace so that we could continue with our plans safely.
Mike Sokalsky was very helpful and understanding. He wanted to make sure that my husband was able to enjoy our cruise and the remainder of our time here in Florida.
The whole staff worked to make our experience with their company a pleasant one. We will recommend this company to everyone!! Show Less
My grandson has been waiting for a stander and stroller for months now. It was ordered in October '22 and has yet to be delivered. The... Read More Staner came with a missing part and was taken back to Custom Mobility. Everytime we call we are told it was delivered, with no record of it being brought back to you. As for the stroller, always on backorder. We can only blame the supply chain and Covid for so long. We are wasting valuable time for my grandson not being able to use either item. Show Less
Update: I had the pleasure of working with Rob. Very nice and knowledgeable. I changed my 1 star to 5. I look forward to working... Read More withhim in the future.
Initial request submitted 11/29/22 via PT. They contacted me on 12/6/22 to come 12/22 at 10am. This appointment was reconfirmed MULTIPLE times via PT. Here I am calling 1030am just to be told it wasn't put on his schedule. Extremely unprofessional. Was told sorry. That's it. I had to take my son out of his therapy for the day. I'm out a loss of income and gas expenses for nothing. Show Less