I ordered a wheelchair. A guy came out and I inquired about a powered chair. He stated that Custom Mobility didn't sell those anymore.He took measurements for a manual chair. I asked for a red color for the frame. He said that Medicare wouldn't cover the cost. After a couple of months he brought the chair. It didn't fit. I needed adjustments. He stated that I was just onery. He left with the chair. A couple of days later I received a letter stating that I needed to take my business elsewhere because I had abused the staff I never received the chair. I had been doing business with Custom Mobility for over 20 years but something has changed about the way they conduct business. Show Less
After years of traveling to Lucerne to attend wheelchair evaluation appointments, I finally realized I was never the client. Lucerne was. I eed a wheelchair for mobility and cannot afford to drive. For me to attend these appointments, I have to get someone else to take me. This involves my mother (who is a teacher) taking off work to drive about 40 miles just to have a conversation with a physical therapist. From there they take measurements and what not. Nothing about this process is unique to being at a certain building. I have nothing against the actual people, but having to go to them is unrealistic given my circumstance. There are so many physical therapy facilities around my area and I know of one on the bus route. I was content with the idea of traveling there independently using public transit, but when I asked if equally qualified physical therapists at that facility could do it, the response was “we go through Lucerne”. It was that moment I realized Custom Mobility didn’t really serve me, they served me to Lurcene. I found a different company that will come to me and I’m happier knowing my family doesn’t have to take a loss in a paycheck just to be used to serve another company. Their name is 6th Street Mobility and they will come to you. They have a lot of mobility equipment to provide, not just wheelchairs. And yes, they take medicaid. Show Less
This company ordered me a wheelchair that was completely unusable to me and it took 1 year to receive a stock chair that I have never been able to function in&priod; I am paralyzed and completely dependent on a wheelchair to my specific measurements. Another year later they brought out another chair just as unusable to me. 2 months later I call to ask about the status of the changes that were necessary and was informed by the receptionist they cancelled my order. The worst experience I’ve ever had and I have been getting a new chair every 3 years for the last 34 years of my life. Show Less
Update: I had the pleasure of working with Rob. Very nice and knowledgeable. I changed my 1 star to 5. I look forward to working withhim in the future. Initial request submitted 11/29/22 via PT. They contacted me on 12/6/22 to come 12/22 at 10am. This appointment was reconfirmed MULTIPLE times via PT. Here I am calling 1030am just to be told it wasn't put on his schedule. Extremely unprofessional. Was told sorry. That's it. I had to take my son out of his therapy for the day. I'm out a loss of income and gas expenses for nothing. Show Less
So glad I found Custom Mobility. They have helped me tremendously. They installed a lift so I could put my scooter in the back of my van. Gt the scooter there also. The people there are very nice and helpful. The showroom is very nice. There also is a nice big waiting room which, before the virus quarantine was always stocked with crackers, chips, water and coffee. Show Less
