I ordered a wheelchair. A guy came out and I inquired about a powered chair. He stated that Custom Mobility didn't sell those anymore.He took measurements for a manual chair. I asked for a red color for the frame. He said that Medicare wouldn't cover the cost. After a couple of months he brought the chair. It didn't fit. I needed adjustments. He stated that I was just onery. He left with the chair. A couple of days later I received a letter stating that I needed to take my business elsewhere because I had abused the staff I never received the chair. I had been doing business with Custom Mobility for over 20 years but something has changed about the way they conduct business. Show Less
This company ordered me a wheelchair that was completely unusable to me and it took 1 year to receive a stock chair that I have never been able to function in&priod; I am paralyzed and completely dependent on a wheelchair to my specific measurements. Another year later they brought out another chair just as unusable to me. 2 months later I call to ask about the status of the changes that were necessary and was informed by the receptionist they cancelled my order. The worst experience I’ve ever had and I have been getting a new chair every 3 years for the last 34 years of my life. Show Less
Update: I had the pleasure of working with Rob. Very nice and knowledgeable. I changed my 1 star to 5. I look forward to working withhim in the future. Initial request submitted 11/29/22 via PT. They contacted me on 12/6/22 to come 12/22 at 10am. This appointment was reconfirmed MULTIPLE times via PT. Here I am calling 1030am just to be told it wasn't put on his schedule. Extremely unprofessional. Was told sorry. That's it. I had to take my son out of his therapy for the day. I'm out a loss of income and gas expenses for nothing. Show Less
Everyone at Custom Mobility have always gone above and beyond to help me with my wheelchair needs. They have put together an excellent service departmentperiod; Dawn and Dennis have always taken care of my service needs in a very professional and timely manner. From scheduling repairs in an emergency to ordering the correct parts that are needed to repair my wheelchair. English John and Chris have always done great repairs at my home on my wheelchairs and have gone that "extra step" when necessary. Greg, the seating specialist, has always evaluated me and listened to me for both my seating and for wheelchair replacement needs which has helped to keep me comfortable. I have never met Moe in service, but he has always been able to repair the cane holder that I keep on bending :-). I know that there are names that I have forgotten, so I also want to thank them for everything that have kept me "rolling" The people that I have mentioned by name are the ones that I deal with the most and I am sure that they sometimes get sick of me ( like me girlfriend does), but they continue to be pleasant ( just like my girlfriend ) so thank you and keep up the good work. Show Less
So glad I found Custom Mobility. They have helped me tremendously. They installed a lift so I could put my scooter in the back of my van. Gt the scooter there also. The people there are very nice and helpful. The showroom is very nice. There also is a nice big waiting room which, before the virus quarantine was always stocked with crackers, chips, water and coffee. Show Less
