We have been working with Custom Mobility for over 30 years and have always had great service (Gary and Jose). We found out that they also sold accessible vehices and talked with them (Scott) about getting a new accessible vehicle. We purchased a 2019 Chrysler Pacifica and it was sent to Michigan to be converted. We requested that both seats be left in the back (for our grandchildren and their carseats) so our son's wheelchair could roll up between the seats and lock in. After picking up the converted van and trying it out with the carseats and our son's wheelchair, we realized there was not enough room any more in the driver and passenger seats (my husband is 6'6" tall and I'm almost 6 feet tall) to sit comfortably. We talked with Scott and Donny at Custom Mobility and brought the car in to find out what could be done so we could fit comfortably in the car and still have passengers in the back seats. Gary and his team already had a plan when we arrived and listened to our concerns as well. They were able to adjust both of the rear seats to provide more room and make slight modifications to both the seats and our son's wheelchair so all of us now fit comfortably in our new car. We appreciate the excellent service we consistently receive from Custom Mobility with our son's wheelchair and accessible vehicle. We also appreciate their willingness to address our concerns and make sure we are satisfied and comfortable. Thank you! Show Less
My 2 year old daughter just received her custom mobility chair last week and we were SUPER EXCITED! The whole transaction was super smooth and I didn’t have ay complications thanks to Rob K. Who took time out to explain to us and show us how to operate the chair and that mean a lot. Also Mary Peterson who was extremely nice and helpful throughout the process I’m very, VERY thankful for the team at custom mobility you guys have officially changed my daughters outlook on life. I truly appreciate you all. #TearsOfJoy Show Less
The are amazing and so patient with the customers....Chris menard is awesome he was so caring and patient with me. Hes also a great friend. He did everything i anted done. He is great :) all the employees are great. I highly recommend this company 100%. Great customer service Show Less
Good people. They helped out my mother when she needed a new lift. Sold it to us at a very good price.
The service at CM is top-notch. Most knowledgeable staff around. Very accommodating. I would be so upset if we didn’t have CM available to us. Gary and Rick ae so great and the repair folks in the shop are magic! And who doesn’t LOVE their snacks and soda pops in the waiting area!? It’s my daughter’s fave part of going... AND I love that there is a place in the accessible bathroom for adults to lay down. Show Less
