01/17/24
Score: 1/5

After years of traveling to Lucerne to attend wheelchair evaluation appointments, I finally realized I was never the client. Lucerne was. I... Read More eed a wheelchair for mobility and cannot afford to drive. For me to attend these appointments, I have to get someone else to take me. This involves my mother (who is a teacher) taking off work to drive about 40 miles just to have a conversation with a physical therapist. From there they take measurements and what not. Nothing about this process is unique to being at a certain building. I have nothing against the actual people, but having to go to them is unrealistic given my circumstance. There are so many physical therapy facilities around my area and I know of one on the bus route. I was content with the idea of traveling there independently using public transit, but when I asked if equally qualified physical therapists at that facility could do it, the response was “we go through Lucerne”. It was that moment I realized Custom Mobility didn’t really serve me, they served me to Lurcene. I found a different company that will come to me and I’m happier knowing my family doesn’t have to take a loss in a paycheck just to be used to serve another company. Their name is 6th Street Mobility and they will come to you. They have a lot of mobility equipment to provide, not just wheelchairs. And yes, they take medicaid. Show Less

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Cerebral Water Aaron
11/16/23
Score: 5/5

Custom Mobility is the ONLY place I go for wheelchairs, wheelchair repair, parts and equipment, or hand controls for my cars.... Read More I'vebeen dealing with them since the early 1990's. They're by far the BEST in the industry and their service is second to NONE! Custom mobility has owners and staff who truly care about their customer's wellbeing. And they know exactly what they're doing! You won't find better anywhere else. Once my insurance tried to send me to a competitor, took three tries to still get the wrong tires! This was after they actually looked directly at the existing tires from the very first time! They may have competitors, but Custom Mobility doesn't have any competition! If your new to Florida and have a mobility impairment or have a loved one who does, don't waste your time and money. Go straight to them or they'll come to you. I don't have to tell this to anyone who's already a client. The first thing you'll notice is the professionalism. Starting from the parking lot of their AWESOME high tech facility in Largo, to the highly trained and educated personnel who come to your home and evaluate your needs, or make repairs! I've now been a client for 30 YEARS! And the service just keeps getting better. Still friendly and helpful as ever! Bruce and Judy are in a league of their own! NOBODY comes close to them and thankfully we Florida's disabled community, are lucky enough to have them here for us! Show Less

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Doug Steel
10/12/23
Score: 1/5

This company ordered me a wheelchair that was completely unusable to me and it took 1 year to receive a stock chair that I have never been able to function... Read More in&priod; I am paralyzed and completely dependent on a wheelchair to my specific measurements. Another year later they brought out another chair just as unusable to me. 2 months later I call to ask about the status of the changes that were necessary and was informed by the receptionist they cancelled my order. The worst experience I’ve ever had and I have been getting a new chair every 3 years for the last 34 years of my life. Show Less

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Mary Donahue
01/04/23
Score: 5/5

Update: I had the pleasure of working with Rob. Very nice and knowledgeable. I changed my 1 star to 5. I look forward to working... Read More withhim in the future. Initial request submitted 11/29/22 via PT. They contacted me on 12/6/22 to come 12/22 at 10am. This appointment was reconfirmed MULTIPLE times via PT. Here I am calling 1030am just to be told it wasn't put on his schedule. Extremely unprofessional. Was told sorry. That's it. I had to take my son out of his therapy for the day. I'm out a loss of income and gas expenses for nothing. Show Less

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Gabriella Austin
05/20/20
Score: 5/5

So glad I found Custom Mobility. They have helped me tremendously. They installed a lift so I could put my scooter in the back of my van.... Read More Gt the scooter there also. The people there are very nice and helpful. The showroom is very nice. There also is a nice big waiting room which, before the virus quarantine was always stocked with crackers, chips, water and coffee. Show Less