Excellent and prompt service. A big shout out to Dennis for fantastic customer service. HIGHLY RECOMMEND !
I have a long history with CM as Gary handled my wheelchairs as a child for many years and that began more than 30 years ago. Since moving to Orlando seven year ago, I’ve had really bad experiences with the wheelchair vendors here, so a few years ago I was really excited to learn that CM services the Orlando area. They do good work, I’m not disputing that. However, there needs to be better communication between staff and it’s clients and I also Don’t appreciate being made to feel like you are doing me a favor by merely doing your job. In other words, I have requested for you to come to Orlando to fix my chair and that’s what I’m paying for and in return, I deserve much more respect thanI’ve been given. I was told that under normal circumstances at the facility wheelchairs are pressure washed before being worked on And that my chair was “nasty” and that CM Would not return to repair it. (Full disclosure: The chair was dirty and I did spend a good amount of time scrubbing the washable parts with soap and Lysol afterwards) This statement was after years of repairing my chair and since I’m not getting any support about preventative measures with the repair, I’m clearly going to have to figure that out On my own. But when I call for a repair or a new chair or whatever I need, I should be greeted accordingly and with respect and not made to feel like everything is my fault. And again, as if it’s a favor. Show Less
Custom Mobility gets the highest marks I can give. They went above and beyond to help me get the wheelchair I need to retain my independence. I have a neuromucular disease that is degenerative. After decades of slow progression and minor problems, I began to progress rapidly. I went from using a cane to using crutches to using a walker in only a few years. I eventually began tearing up my shoulder tendons and fracturing ribs. I needed to transition to a wheelchair. I had been trying with my doctor to get a wheelchair for almost 2 years. The bureaucracy, the daunting paperwork and the companies who only wanted a sale made this process a nightmare. Custom Mobility actually wanted to help me first and foremost. My doctor made and appointment for me at the university hospital’s Wheelchair Clinic. I met people from Custom Mobility and was immediately at ease. They understood what I was going through and what I would need to keep me independent and assist me in my daily activities. My wheelchair is also customized to help me with pain and to support my upper body. Best of all, I will be able to get out of the house when I need to or want to. I still can’t believe it is here. I also can’t figure out how they designed the back to support me perfectly and relieve pain. I rarely write reviews but in the case of Custom Mobility I had to. If I can prevent another person from going through the nightmare I went through before I met Custom Mobility then I will feel like I did something to help. Talk to Custom Mobility, meet with them. You will know if they are the right people for you. If you’ve been trying to get a wheelchair, you will know immediately they are the people you need to work with. I promised myself and Sean, the young man who helped me that the first thing I would do when the current emergency is resolved is see a movie. I’m looking forward to the popcorn … don’t tell my doctor. Show Less
So glad I found Custom Mobility. They have helped me tremendously. They installed a lift so I could put my scooter in the back of my van. Got the scooter there lso. The people there are very nice and helpful. The showroom is very nice. There also is a nice big waiting room which, before the virus quarantine was always stocked with crackers, chips, water and coffee. Show Less
Very caring people, they have Wheel Chairs, scooters as well as lifts to get your chair or scooter into your vehicle. They also have wheelchair accessible Vehcles Van's. Also they carry some items to make a Handicapped person able to get things or Cup holders for the chair or scooter. Thet always have time to help you, you might go in to have the seat adjusted they will also check to see if anything else needs to be tightened up. Show Less
